The refunds are provided under a number of circumstances. In rare cases when the buyer does not get what he or she has initially ordered, such as changes in the product type, number, size, or quantity, they are liable to ask for money back because of dissatisfaction in the services. Moreover, it might also be possible that the goods are found in a damaged condition.
In any of the cases, the parcel can be returned back in whichever condition it was originally found, and the claims would be registered. It takes a few days to investigate the genuineness of the case
(that you are going to prove with required evidence) followed by actions like replacement of the new products that are in exact type, count and number/quantity, OR the full refund; provided that refunds of any transaction amount against any purchase through this website will be refunded through the original mode of payment only.
Moreover, radiantrendz.com will not be held accountable for paying you back the handling and shipping charges that you paid while re-sending the parcel. We only entertain the refund that is the original cost price of the product at the time you paid.
Following are the cases in which we do NOT accept your returns and/or claims for refund:
You will have to contact our customer care to get your matter fixed. Once you are proven as genuine, further procedure will not take much time.
Though, you may not receive your payment on the exact date when we actually refund back. This is because the Credit card company might need more time to process further. If you do not receive your credits back within a specific time range, say 15 days, you would need to communicate with the respective parties, since radiantrendz.com will not be help responsible.
For further assistance, please contact us. You may also refer to our Frequently Asked Questions for general queries.